This is a notice for all Japan Store customers in Australia.
We have been informed that the Department of Immigration and Border Protection (DIBP), which oversees the Customs clearance for all inbound products into Australia, has announced they will be on strike on Friday 12th August 2016.
This will cause delays on all inbound mail, both 12th August and on the days following the strike, until the backlog is cleared.
So if you’re ordering from Australia, please allow for delays. And if you have a delivery deadline, we strongly suggest that you select Express shipping at checkout. In addition to being fast, this allows full online tracking of your package. For some reason, Australia Post does not track items sent by Registered Airmail.
Due to a staff shortage coinciding with the annual Golden Week holidays, there will be extensive delays to order shipping from mid-April until early May. We apologize in advance to all customers affected by these delays for the inconvenience. If your order is urgent, please let us know and we’ll move it to the front of the line. Where possible, we will “upgrade” shipping free of charge to make up for lost time.
Golden Week is a group of national holidays at the end of April and beginning of May. Together with Obon and New Year, it is one of the times when Japanese businesses close down completely. So Japan Store and all our suppliers are closed during this period.
The reason for the staff shortage is that Japan Store manager Jun is in hospital for surgery on a basketball injury. I hope you’ll join me (and Michael Jordan) in wishing him a speedy recovery.
Following last month’s terrorist attacks in Brussels, the airport has been closed for some time. As a result we have been unable to ship orders to our customers in Belgium. There have been reports of a “partial reopening” of Brussels Airport, so we checked today with Japan Post but unfortunately they are still not accepting packages for shipment to Belgium.
At the moment we have just a couple of customers waiting for packages to be shipped, and I would like to thank them for their patience and understanding.
While we’re enjoying unseasonably warm weather here in south London, heavy snow and extreme cold has been disrupting life in Japan and the U.S., particularly in the northeast. We are advised that due to winter storm Jonas, delivery delays are being experienced across the east coast of the U.S. All USPS plants have reopened and some delivery services have been resumed but deliveries will be limited by local road conditions.
In Japan we are seeing some minor disruptions to deliveries but as yet nothing too severe. We will keep you posted about any delays to your order as and when they arise.
Good news! We have just raised the minimum order size for free shipping from $60 to $80.
Okay, that’s not the good news, that’s the (kind of) bad news. The good news, which we hope will make up for it, is that we’ve greatly expanded the range of products that qualify for free shipping. It now includes ALL of our popular footwear products. So if you’re not sure what jikatabi boot size you need, order 2 sizes and get them shipped for free. Then send back the one that doesn’t fit for a refund. Or better still, give it to a friend. They’ll thank you for it, I promise!
On the info pages for products that qualify, you’ll see the above small image. You’ll also see a Shipping Information tab (actually that’s on all product pages). Click the tab and you’ll see your shipping options and prices, including how much more you need to spend in order to qualify for free shipping. Orders shipped free are sent by Economy Airmail, but we add Registered Mail so that you’ll have a way of tracking your package. Do just note that if your basket contains both items that qualify and those that don’t, you won’t see the free shipping option.
And speaking of jikatabi, we’ve just added a couple of new products to the Marugo range. The Air Jog III is an update on the classic Air Jog but with a more subtle design that makes the sole blend in with the upper.
It comes in two heights, short (6-tab) or tall (12-tab), and two colors, black or white.
As we say on the store, the responsive air cushioning and shock absorber ensure that these jikatabi are about as comfortable as you can get. The black models also have black soles, a more integrated look that a lot of our customers have asked for. Thank you, Marugo!